# Pro-cess

> All-in-one software to run a dog grooming business, and any other UK service or product business: bookings, pet and customer records, consultation forms, payments, marketing and reporting in one place. Built for businesses that have outgrown spreadsheets but don't want to pay enterprise prices.

Pro-cess is a UK-built cloud platform that runs the boring bits of a small business so the owner can focus on the work. Job scheduling, quotes, invoices, online booking, route planning, customer records, and team coordination all sit in one place, designed around how UK businesses actually operate rather than translated from American software.

The platform is multi-tenant, hosted on AWS in London, and used by sole traders through to teams of 50+ engineers. Pricing starts at £30 a month for up to 2 users on the Starter plan, with additional users billed per-user at the tier rate. No long-term contracts.

## What Pro-cess does

The core platform covers the day-to-day operations of a service or product business:

- Job scheduling with a drag-and-drop diary, automatic SMS reminders, multi-staff appointments, recurring bookings, and Google Calendar two-way sync
- Quoting and invoicing with branded PDFs, online acceptance, deposit collection, payment links via Stripe and GoCardless, and full UK VAT handling including Domestic Reverse Charge for construction
- Customer relationship management with full job history, customer portal, GDPR purge, and lifecycle automation
- Consultation and intake forms you build yourself: assign a different form per service (a cat groom asks different things to a dog groom), set how long each stays valid, and Pro-cess automatically emails the right form to the customer ahead of any booking that does not already have a valid one on file. Flag risky answers such as a bite history or out-of-date vaccinations, and require a signature where needed. Detail: https://pro-cess.co.uk/features/consultation-forms
- Online booking through a public page (yourname.pro-cess.co.uk/book/yourbusiness) so customers self-serve without phoning
- Route optimisation that plans the most efficient daily order across multiple engineers, built around UK postcodes
- Email marketing campaigns with AI-drafted content matched to the business brand voice
- Unified inbox for managing customer messages from email, SMS, and the booking page
- Team management with availability, leave approval, departments, audit log, and per-user permissions
- Custom terminology that adapts the platform's language to each industry (plumbers see "callouts", window cleaners see "rounds", joiners see "fits")

Optional modules layer on top:

- VoIP calling: browser-based dialling, power dialler, call queues, mobile fallback, cradle-to-grave call recording
- Tender Portal: broadcast tenders to a contractor marketplace and receive comparable bids
- Procurement: purchase orders, supplier management, goods receipts, multi-stage approval workflows
- District Four CRM: project-based work with Gantt charts, snag lists with photo annotations, and a public client portal

## Who it is for

Pro-cess works for any UK service or product business. We've built tailored defaults for dozens of industries, grouped into the six categories below. If a business's industry isn't covered yet, our team sets Pro-cess up for them properly rather than leaving them on a generic template. The industries with ready-made defaults today:

### Construction trades

- Builders: https://pro-cess.co.uk/for/builders
- Gas engineers: https://pro-cess.co.uk/for/gas-engineers
- Roofers: https://pro-cess.co.uk/for/roofers
- Carpenters: https://pro-cess.co.uk/for/carpenters
- Tilers: https://pro-cess.co.uk/for/tilers
- Flooring contractors: https://pro-cess.co.uk/for/flooring-contractors

### Supply and install

- Kitchen fitters: https://pro-cess.co.uk/for/kitchen-fitters
- Bathroom installers: https://pro-cess.co.uk/for/bathroom-installers
- Double glazing installers: https://pro-cess.co.uk/for/double-glazing
- Solar installers: https://pro-cess.co.uk/for/solar-installers
- EV charger installers: https://pro-cess.co.uk/for/ev-charger-installers
- Conservatory builders: https://pro-cess.co.uk/for/conservatory-builders

### Property services

- Plumbers: https://pro-cess.co.uk/for/plumbers
- Electricians: https://pro-cess.co.uk/for/electricians
- HVAC engineers: https://pro-cess.co.uk/for/hvac
- Handymen: https://pro-cess.co.uk/for/handymen
- Tree surgeons: https://pro-cess.co.uk/for/tree-surgeons
- Drainage specialists: https://pro-cess.co.uk/for/drainage-specialists

### Maintenance and grounds

- Window cleaners: https://pro-cess.co.uk/for/window-cleaners
- Commercial cleaners: https://pro-cess.co.uk/for/commercial-cleaners
- Landscapers: https://pro-cess.co.uk/for/landscapers
- Painters and decorators: https://pro-cess.co.uk/for/painters
- Pest control: https://pro-cess.co.uk/for/pest-control

### Product and bespoke makers

- Sign makers: https://pro-cess.co.uk/for/sign-makers
- Print shops: https://pro-cess.co.uk/for/print-shops
- Bespoke joinery workshops: https://pro-cess.co.uk/for/bespoke-joinery
- Furniture makers: https://pro-cess.co.uk/for/furniture-makers
- Upholsterers: https://pro-cess.co.uk/for/upholsterers

### Specialist services

- Dog groomers: https://pro-cess.co.uk/for/dog-groomers
- Events and catering: https://pro-cess.co.uk/for/events-catering
- Security installers: https://pro-cess.co.uk/for/security-installers
- Mobile mechanics: https://pro-cess.co.uk/for/mobile-mechanics
- Car valeters and detailers: https://pro-cess.co.uk/for/car-valeting
- Pool and spa maintenance: https://pro-cess.co.uk/for/pool-maintenance

Browse all industries: https://pro-cess.co.uk/industries

## Pricing

All prices are in GBP. Each plan has a base monthly price covering a set number of users, with a per-user rate for anyone beyond that. There are no setup fees, no long-term contracts, and no card required for the trial. You can upgrade, downgrade, or cancel any time.

- Starter: £30 per month for up to 2 users, then £20 per extra user. Includes 500 appointments per month, unlimited customers, unlimited quotes and invoicing, 50 SMS reminders per month, Google Calendar sync, online booking, and basic analytics.
- Professional: £90 per month for up to 3 users, then £30 per extra user. Adds unlimited appointments, route optimisation, unified inbox (3 mailboxes), 100 SMS messages per month, AI content generation (10 per month), email marketing campaigns, and all major industry-specific terminology features.
- Business: £190 per month for up to 5 users, then £38 per extra user. Adds 200 SMS messages and 50 AI generations per month, social media integration (20 posts per month), REST API access, custom domain, organisation chart, and customer portal.
- Enterprise: custom pricing for teams of 15+ users. Generous limits across the board, plus seven days of bespoke development per quarter, priority support, and a dedicated account manager.

Optional modules are flat-rate add-ons regardless of user count: Tender Portal £59 per month, Procurement £39 per month, VoIP Calling £35 per month plus call usage charges.

A 14-day free trial is available on every plan with no credit card required.

Pricing detail: https://pro-cess.co.uk/pricing

## UK-specific features

Pro-cess is properly built for the UK market, not retrofitted from a US or Australian product:

- Native UK VAT calculations including standard 20%, reduced 5%, and zero-rated work
- Domestic Reverse Charge handling for B2B construction work (the rule that catches out most generic platforms)
- CIS deduction tracking for subcontractors
- GBP throughout with no currency conversion oddities
- Direct debit collection via GoCardless
- Data hosted on AWS Europe (London region)
- GDPR-compliant with built-in data export and right-to-erasure tools
- UK-based support team responding within working hours
- Postcode-aware route optimisation
- Companies House integration for B2B customer onboarding

## Integrations

Pro-cess integrates directly with:

- Stripe (card payments, Apple Pay, recurring billing)
- GoCardless (direct debit)
- SumUp (in-person card readers)
- Xero (accounting sync)
- QuickBooks (accounting sync)
- Google Calendar (two-way appointment sync)
- Google Maps (route optimisation, address autocomplete)
- Twilio (SMS and VoIP)
- Microsoft Graph (Outlook calendar and email)

A REST API on the Business and Enterprise tiers exposes appointments, customers, quotes, invoices, and team data for custom integrations.

## Compared to alternatives

The closest competitors in the UK trade software market are Tradify (New Zealand origin), Jobber (Canada), ServiceM8 (Australia), and Fergus (New Zealand). The honest differences:

- Pro-cess is built in the UK by people who understand HMRC, Gas Safe, NICEIC, and the way UK customers actually book trades. Competitors are global products that support the UK rather than being built for it.
- Pricing starts at £30 a month for up to 2 users (Starter), with the modules that competitors typically charge extra for (route optimisation, email marketing, customer portal) included as standard from the Professional tier.
- Custom terminology that adapts the interface to each industry is unique to Pro-cess.
- Optional modules for project work, procurement, tender bidding, and VoIP are not available from the international competitors.
- Tradify is genuinely the cleanest UI for absolute beginners running a one-van operation. Pro-cess overtakes it once a business needs customer self-booking, route optimisation, or proper UK VAT handling. There is an honest comparison at https://pro-cess.co.uk/compare/tradify covering both sides.

## Recent blog posts

- How to set your hourly rate as a UK tradesman in 2026: https://pro-cess.co.uk/blog/how-to-set-hourly-rate-uk-tradesman
- 5 polite ways to chase an unpaid invoice (UK templates inside): https://pro-cess.co.uk/blog/how-to-chase-unpaid-invoice-uk
- Tradify vs Pro-cess: an honest 2026 comparison from a UK trade: https://pro-cess.co.uk/blog/tradify-vs-pro-cess-2026
- VAT for tradespeople: when to register, what to charge, how to reclaim: https://pro-cess.co.uk/blog/vat-for-tradespeople-uk
- 7 pricing mistakes killing your trade business's margins: https://pro-cess.co.uk/blog/trade-business-pricing-mistakes

Full blog: https://pro-cess.co.uk/blog
RSS feed: https://pro-cess.co.uk/blog/rss.xml

## Free tools for UK small businesses

All free, no sign-up required, and built specifically for UK tradespeople and small business owners:

- Hourly rate calculator: https://pro-cess.co.uk/tools/hourly-rate-calculator
- UK VAT calculator (add or remove 20%): https://pro-cess.co.uk/tools/vat-calculator
- Markup vs margin calculator: https://pro-cess.co.uk/tools/markup-calculator
- Quote template generator (PDF download): https://pro-cess.co.uk/tools/quote-template-generator
- Invoice template generator (PDF download): https://pro-cess.co.uk/tools/invoice-template-generator

Tools hub: https://pro-cess.co.uk/tools

## Detailed industry pages

The five hero industries below have particularly deep landing pages with industry-specific FAQs, feature breakdowns, and pain-point analysis:

### For plumbers

Pro-cess handles the realities of plumbing work: emergency callouts that need to be priced differently to scheduled jobs, boiler servicing that should auto-remind customers annually, on-site quoting that the customer can accept and pay before the engineer leaves the job, and route optimisation across a day of jobs spread around a town. The terminology adapts so the team see "callouts" instead of "appointments". Most one-van plumbers settle on the Starter tier; teams of three or more use Professional.

Full page: https://pro-cess.co.uk/for/plumbers

### For kitchen fitters

The supply-and-install reality of kitchen fitting needs different software to reactive callout work. Pro-cess handles project quotes broken into phases (rip-out, plumbing, electrics, units, worktop, snagging), deposit collection at quote acceptance, supplier purchase orders for the actual units, snag list management with photos, and final-payment chasing. The District Four CRM module adds Gantt timelines for the bigger fits.

Full page: https://pro-cess.co.uk/for/kitchen-fitters

### For commercial cleaners

Commercial cleaning is recurring revenue work, so the platform is built around recurring bookings, route planning across multiple sites in a day, direct debit collection so payment never gets missed, and per-site cleaning checklists that get signed off on the day. The team sees "rounds" rather than "callouts" and customers can request additional one-off work through their portal.

Full page: https://pro-cess.co.uk/for/commercial-cleaners

### For sign makers

Production-led businesses like sign making need a different shape of software. Pro-cess handles bespoke product quoting (with product specifications captured at quote stage), production scheduling against material lead times, customer proof approval workflows, supplier purchase ordering, and per-job profitability tracking. The Procurement module is included on Business and Enterprise tiers for the bigger workshops.

Full page: https://pro-cess.co.uk/for/sign-makers

### For dog groomers

Dog grooming has its own quirks: multi-pet households where one customer brings three dogs all needing different cuts, "from £45" pricing that needs to flex per pet, consultation forms that capture coat type and behavioural notes before the dog walks in, and deposit-at-booking to stop no-shows. Pro-cess handles all of this natively, with the booking page able to take multi-pet bookings in a single slot. Good fit for solo salons through to multi-stylist teams.

Full page: https://pro-cess.co.uk/for/dog-groomers

## Links

- Website: https://pro-cess.co.uk
- Pricing: https://pro-cess.co.uk/pricing
- Consultation forms and pet records: https://pro-cess.co.uk/features/consultation-forms
- About: https://pro-cess.co.uk/about
- Industries hub: https://pro-cess.co.uk/industries
- Blog: https://pro-cess.co.uk/blog
- Free guides: https://pro-cess.co.uk/guides
- Free tools: https://pro-cess.co.uk/tools
- Privacy policy: https://pro-cess.co.uk/privacy
- Terms: https://pro-cess.co.uk/terms
- Free trial registration: https://app.pro-cess.co.uk/register

Contact: hello@pro-cess.co.uk